Privacy Policy

Your Privacy Matters

At EZ-Move Hollister Towing, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. We only collect information that helps us serve you better.

By using our services or website, you agree to the practices described in this policy. If you have questions, please reach out to us anytime.

Information We Collect

When you contact us for service, we collect information like your name, phone number, location, and details about your vehicle and the service you need. This helps us dispatch the right crew and equipment.

If you submit a quote request through our website, we collect the information you provide in the form. This may include your name, email, phone number, and details about your towing needs.

We may also collect payment information when you pay for services. This information is processed securely and is not stored on our servers.

How We Use Your Information

We use your information to provide the towing or roadside assistance you requested. This includes dispatching a driver, communicating with you about arrival times, processing payment, and keeping records of the service.

We may contact you after service to ensure you were satisfied or to follow up on any issues. We do not use your information for unrelated marketing purposes without your permission.

Your information helps us improve our services, train our team, and maintain accurate business records.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. Your information is yours, and we respect that.

We may share information when required by law, such as responding to subpoenas or law enforcement requests. We may also share information with our insurance carrier if a claim is filed related to your service.

If we use third-party service providers (such as payment processors), they are required to protect your information and use it only for the specific services they provide to us.

How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure storage of records and limiting access to information on a need-to-know basis.

While we work hard to protect your information, no security system is perfect. We cannot guarantee absolute security, but we continually review and improve our practices.

Cookies and Website Usage

Our website may use cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. Blocking cookies may affect some features of our website, but it will not prevent you from calling us for service.

Your Rights

You have the right to access the personal information we have about you. If you would like to review, update, or delete your information, please contact us directly.

You can also opt out of any non-essential communications from us. However, we may still need to contact you about active service requests or other necessary business matters.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If we learn that we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time as our practices or legal requirements change. When we make significant changes, we will update the date at the top of this page.

Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out:
EZ-Move Hollister Towing
83 Nevada St, Hollister, CA 95023
Phone: (831) 230-9164
Email: hello@hollistertowservice.com